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How easy is it to clean a rug?

The good news is that with hand-made rugs like ours, cleaning and repair is almost always possible. In day-to-day care, vacuuming is good for the rug — but be sure to vacuum without the beater bar. When an accident does happen (like food or dirt), blot it quickly — never, ever scrub a stain! However, when an epic stain occurs (e.g. red wine on white wool or silk), we recommend sending it for a professional cleaning after initial blotting and cleaning with mild soap: try not to let stains dry and set. If you think you need a professional cleaning, contact us for an appraisal at concierge@floorplanrugs.com.

How long will it last?

Hand-made rugs have a long life; they even can last centuries. They will wear beautifully over time, with the colors changing with age and sunlight (think of it as aging like a fine wine). Hand-woven rugs are typically thinner than hand-knotted, but one can still expect to spend many decades with a good quality woven piece. Do not expect the same longevity from machine-made or rugs with rubber or glue backings; these typically hold up for only a few years.

How do I know what is a good price?

There is no commodities exchange to determine the value of a carpet. There are many factors that influence their price: age, individuality, complexity of design, quality of material, density of weave, origin and size. A good rule is to budget for the rug the way one would for a central piece of furniture, like a dining table or couch. It’s exposed to an incredible amount of wear and tear, and a higher quality will make a marked difference in both the lifetime of the rug and the interest it adds to the room.

Was child labor used in creating these rugs?

We work hard to insure that our suppliers do not use child labor. For vintage pieces (older than 40 years), it is not possible to confirm where or by whom they were made. In many villages where women weave tribal rugs in the home, it is common for the entire family to be involved in some aspects of weaving, much the same way our kids might mow the lawn or help with chores. Needless to say, we buy direct from the source, and if we become aware of child labor in workshops, we stop working with those facilities.

What materials were used in their creation?

Since we are committed to quality hand-made rugs, we stock rugs with natural fibers like wool, silk, cotton, jute and sisal. They last longer than synthetic materials like polyester, acrylics, and nylon are easier to clean and repair. Most of our rugs will have a cotton foundation and a wool pile. Synthetic materials (polyester, polypropylene, etc.) can also be used to produce rugs, but they are not as durable and cannot be cleaned or repaired as easily as natural fibers. For these reasons, we avoid rugs with these materials.

Do I need a rug pad?

We recommend them, especially grippier pads for thinner pieces like flatweaves. They help to absorb shock, keep rugs in place, and extend their lifespan. For rugs placed underneath heavy furniture (pianos, dining tables, sofas), rug pads are a must. When choosing a rug pad, look for those most appropriate for your kind of floor (you’ll want different kinds if you have tile, carpet or wood floors) and be sure to select one that is good quality, as poor quality can leave residue on the floor or rug as they deteriorate over time.

Can I have a nice rug if I have kids and pets?

With kids, absolutely — though it makes sense to opt for darker colors or patterns. Vacuum regularly without a beater bar and blot stains (never scrub).
We have sold rugs to many pet owners that have not run into problems (we are dog and cat parents ourselves), as accidents can usually be cleaned if you reach them quickly. You will want to blot the area with mild soap and water, and if needed, send for professional attention. Cats who like to claw and dogs who like to dig can wreak havoc on a fine rug, but you know your pet best! If you can keep the pet away from the rug when you are not home, it’s one of the easiest ways to minimize risk of damage, though most things can be repaired or cleaned by professionals.

What’s this 30% off sale all about?

Great question! We’re celebrating the launch of our online store, and to spread the joy around, we’re giving this rare 30% off sale on all the rugs on our site. And we do mean RARE: we believe in pricing rugs according to their quality and value, and so we work hard to have reasonable prices all year round. With this 30% off launch sale, we’re offering some really great deals for a limited time. The sale applies to all rugs on the site and will be applied at checkout, using the code 30For30. Sale expires on March 30, 2015.

Do you ship internationally?

Right now, our rugs are only available in the US and Canada. We offer free shipping on rugs over $1,000 for orders being sent within the 48 contiguous states. We do ship to Hawaii, Alaska, Puerto Rico and Canada, but shipping fees will apply. Once you enter your address, you’ll see the shipping fees in your updated cart. There will be an import duty added to Canadian orders.

How much does shipping cost?

We’ve worked hard to keep shipping simple, affordable and not hidden in our rug prices.

We offer free shipping for rugs over $1,000* being shipped within the 48 contiguous United States. For rugs priced under $1,000:

  • Under $500 : $19
  • $501-750 : $39
  • $750-999 : $59

For rugs being shipped to Alaska, Hawaii or Puerto Rico, and Canada**, pricing tiers will be:

  • For rugs priced under $1250: $99 (small pieces and most kilims)
  • Between $1251 and $2500: $149 (runners and medium-sized rugs)
  • Between $2501 and $7500: $249 (large rugs)
  • Between $7501 and $12,500: $399 (oversized rugs)
  • Over $12500: $599 (oversized extra-fine rugs and multiple rugs)

*prices indicate the pre-sale and pre-shipping ticket price of the rug.
** Shipments to Yukon, Northwest Territories, and Nunavut will incur a $200 surcharge

How do I return a rug?

Not quite happy with how the rug is working out in your space? Not to worry. Contact us at ask@floorplanrugs.com within 30 days of the order date to request to return or exchange your rug. Be sure to contact us and receive a confirmation # for returns BEFORE sending a rug back to us. Rugs received without a return number, or in damaged or used condition will not be accepted. Once the rug is received and inspected, we will process your refund, minus the cost of shipping. We do not charge a re-stocking fee.

What payment methods do you accept?

We accept most major credit cards and Paypal.

Is it safe to enter my credit card information?

Yes. Floorplan Rugs is powered by Shopify, which is certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

How quickly will I receive my order?

It takes only a few business days for us to process your order and 3-5 business days to reach your home (depending on how far you are from Los Angeles). Typically, orders will arrive within 10 days of placing your order. If we think it will be delayed for some reason, we will do our best to alert you. Shipments to areas of Canada may take up to an extra 10 days in transit plus any possible import delays.

Do I have to pay tax?

That depends on your state! All orders delivered to California addresses will include the applicable sales taxes. If your state applies tax on goods ordered online, (commonly referred to as use-tax), you will be responsible for your own tax payments. All orders to Canada will include duties, but you will be responsible for your local and federal GST/HST/PST taxes.

Do you make custom rugs?

We do! We develop whole new designs or just a different size of an existing design. Due to the demands of production, we do have minimum requirements in volume or order to take on a custom project. Contact us at pros@floorplanrugs.com for more information.

Do you have contemporary rugs?

We are currently not offering contemporary rugs online as part of our launch collection, but we do curate and sell contemporary rugs. If there is something specific you are looking for, contact us to see if we have it in our exclusive FP Reserve collection. You can also check back in a couple of months to see what our spring and summer collections may have in store.

Do you work with interior designers and architects?

We LOVE working with interior designers and architects, not only to provide some really great rugs for their spaces, but as creative professionals, we have deep interest in these areas ourselves. Reach out to as at pros@floorplanrugs.com and we would be happy to give you more information.